Privacy Policy
At SA Facilities, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us regarding our housing and maintenance services.
1. Information We Collect
Information You Provide
When you contact us or request information about our services, we may collect personal information including:
- Your name
- Email address
- Phone number
- Details provided in your enquiry or service request
Information Collected Automatically
We may collect limited technical information required for website operation, such as browser type and device information.
2. How We Use Your Information
The information we collect may be used to:
- Respond to your enquiries
- Provide information about our housing and maintenance services
- Prepare quotations
- Arrange consultations or service visits
- Communicate regarding your requests
- Improve our services and customer experience
3. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may only be shared when necessary:
- With employees, contractors, or service providers involved in delivering requested services
- When required by law or legal obligations
4. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
However, no method of transmitting information over the internet can be guaranteed to be completely secure.
5. Third-Party Services and Links
Our website may include WhatsApp links for convenient communication. When you click a WhatsApp link, you are redirected to WhatsApp, which operates under its own privacy policy and practices.
Social Media Platforms
Our website may contain links to third-party social media platforms, including:
Your interactions with these platforms are governed by their respective privacy policies.
External Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, security, or content of third-party websites.
6. Cookies
Our website may use essential cookies required for proper functionality and a better user experience.
You can manage or disable cookies through your browser settings.
7. Your Privacy Rights
We handle personal information in accordance with applicable Australian privacy requirements.
You may request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Information about how your personal information is handled
8. Data Retention
We retain personal information only for as long as necessary to provide services, maintain business records, or comply with legal obligations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated information.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
SA Facilities
Email: admin@safacilities.com
Phone: +61 400 000 000